Flow Mapper
Sign inMap a process
← HomeNot saved to an account

Coffee shop example

Exporting needs a free account — your map comes with you.

Active time

4.5m

All value-adding

Waiting time

12m

Sitting in a queue

Lead time

16.5m

Request to value delivered

Flow efficiency

27.3%

Typical · value-adding ÷ lead time

Saved in this browser only. Clearing your browser data will delete this map.

Keep it — free account

This is a worked example. Edit it to see how the syntax behaves, or clear it out and map your own process.

Start from blank
ActiveWaitingImpedimentBlocker
Coffee shop exampleFrom walking in to walking out with a coffeewait 5mwait 30swait 5mwait 1mwait 30sCustomer walks inwanting a coffeeactive 0IMPEDIMENTCustomer not sure which endof the queue to joinCustomer orders and paysactive 30sIMPEDIMENTCustomer can't see the menuwhile queuing - they onlysee it at the tillOrder passed to thebaristaactive 30sIMPEDIMENTBarista has one milk jug andwashes it between oat anddairyCoffee is in the makingactive 2mBLOCKEROne coffee machine keepsbreaking, so capacity islimitedCustomer given coffeeand adjusts the tasteactive 1mCustomer walks out thedoor with coffeeactive 30s
100%

Drag to pan · ⌘/Ctrl + scroll to zoom

Biggest delay: 5m of waiting time after Customer walks in wanting a coffee. That queue is usually the cheapest thing to attack first.